Refund policy

GETTING TO GREATNESS RETURN AND REFUND POLICY

Effective date: August 23, 2026

Getting to Greatness LLC sells made-to-order products. Please review product descriptions and size guides carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Contact us at hello@gettingtogreatness.org within 30 days after delivery if your order arrives damaged, defective, misprinted, or different from what you ordered. Include your order number, a description of the problem, and clear photographs showing the entire item and the issue. If the claim is approved, we will provide a replacement or refund at no additional cost. You will not be responsible for return shipping for an approved fulfillment or quality issue, and we may not require the item to be returned.

LOST PACKAGES

Contact us within 30 days after the estimated delivery date if tracking indicates that your package may be lost. We will review the shipment with the carrier and fulfillment provider before approving a replacement or refund.

SIZE, COLOR, AND CHANGE-OF-MIND RETURNS

Because our products are made to order, we do not accept routine returns or exchanges when a customer selects the wrong size or color, changes their mind, or no longer wants the product. This does not limit any rights that cannot legally be waived.

APPROVED RETURNS

Do not send an item back without first contacting us and receiving written authorization. If we approve a discretionary return, the item must be unused, unworn, unwashed, and in its original condition. The customer is responsible for return shipping unless the item is damaged, defective, misprinted, or incorrect.

Approved returns should be sent to:
Getting to Greatness LLC
11120 Dewhirst Ave, Unit B
Fort Campbell, KY 42223
United States

We recommend using a trackable shipping method. We are not responsible for approved returns lost in transit.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If an order is returned or must be reshipped because of an incorrect, incomplete, or undeliverable address, the customer is responsible for applicable reshipping costs.

CANCELLATIONS

Because production may begin shortly after an order is placed, cancellation requests are not guaranteed. Contact hello@gettingtogreatness.org immediately with your order number. If fulfillment has not begun, we will attempt to cancel the order.

REFUNDS

Approved refunds are issued to the original payment method. After we process a refund, your bank or card provider may require additional time to post the credit. Original shipping charges are not refundable unless the refund results from our error or an approved fulfillment problem.

CONTACT

For questions or claims, email hello@gettingtogreatness.org. Include your order number whenever possible.