Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

Made-to-Order Products

Products sold by Getting to Greatness LLC are generally made to order. After your order is confirmed, it is sent to our fulfillment partner for production.

Processing and Fulfillment

Most orders are fulfilled within 2–5 business days. This is an estimate, not a guarantee, and does not include carrier transit time. Large orders, orders placed on hold, and certain products may require additional time.

Shipping and Delivery Estimates

Shipping time begins after fulfillment is complete. Available shipping methods, charges, and estimated delivery dates are shown at checkout when available. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, weather, customs, holidays, or other events outside our control.

Tracking

When tracking is available, you will receive an email after your order ships. Tracking may take up to 24 hours to update after the carrier receives the package.

Split Shipments

Products in the same order may be fulfilled at different facilities or shipped separately. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping because an order is split by our fulfillment process.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Contact us immediately at hello@gettingtogreatness.org if you notice an error. Address changes and cancellations cannot be guaranteed after fulfillment begins.

International Orders, Customs, and Duties

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility. Customs processing may delay delivery.

Delayed or Lost Packages

If your package has not arrived by the estimated delivery date, first review the tracking information and check with household members, neighbors, and the local carrier. Contact us at hello@gettingtogreatness.org for assistance. Claims for packages believed lost must be submitted within 30 days after the estimated delivery date.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at hello@gettingtogreatness.org and include your order number and clear photographs. Please review our Return and Refund Policy for complete eligibility requirements.

Contact

Getting to Greatness LLC
Email: hello@gettingtogreatness.org
Website: https://gettingtogreatness.org